An Example of Great Customer Service

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An Example of Great Customer Service

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I recently ordered a canvas image wrap from Canvas on Demand for a friend. The picture is the one of the Oakland Temple, which has not been cropped, so the native resolution of it is 4:6, but the option we ordered was 16:20, which means some cropping would have to occur to fit the image.

What did COD do? Here an email I got this morning.

Hi [..],

Regarding your recent order, the image that you submitted does not fit the exact proportions for the size of canvas you have chosen. In order to assure a good fit, we are going to make your canvas a custom size of 16×24 instead of 16×20. We will do this at no additional charge to you. Our goal is for you to be completely satisfied with the finished product, so we just wanted to keep you informed of this modification. We will get started immediately. We will do a great job for you!

CanvasOnDemand.com reference #[..].

Thanks!

And that’s what I can an outstanding customer service.

Published: March 29, 2011

Filed Under: Product Review

http://www.matthewdlyons.com/ matthewdlyons

That’s awesome. I’m glad you’re sharing this experience, as I am sure COD is, too.

http://www.ivanmakarov.com/pblog Ivan Makarov

Matthew -

I was rather surprised – typically most labs just crop the image. But
good to see someone looked at it and thought it would look best in a
different format.

Ivan

On Wednesday, March 30, 2011, Disqus

http://www.squidoo.com/sunbury-homes-for-sale homes for sale in Sunbury

Great one there COD. They did not follow the instructions because they know it would be better their way.
http://www.minutemanspill.com/contact/spill-resources/pa-emergency-management/ pa emergency management

I tried COD before and I have to say that they really know who to get for the job. All their staffs are helpful and cheerful.

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